INTER-OP
  • Alexandria, VA, USA
  • Full Time

Medical / Dental / Vision


Position: Desktop Manager

Type: Full Time

Location: Alexandria, VA


Summary

INTER-OP is currently seeking an Desktop Manager to provide management for a program that will provide support services to the National Science Foundation in northern Virginia. The ideal candidate will have experience working in support of the National Science Foundation and interfacing with government personnel to ensure conformance to work standards. The Desktop Manager is responsible for management and oversight of the Desktop Environment for NSF Staff and Contractors. This includes Desktop Architecture, Desktop Engineering, Desktop Security and User Account Administration. Services include workstation image management for both Windows and Mac Operating Systems, software packaging, patching and distribution. Security services include proactive vulnerability management and remediation, travel scans, and forensic scans, as necessary.


Requirements (education/experience/certifications)

  • Directs the completion of tasks within estimated timeframes and budget constraints.
  • Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed.
  • Enforces work standards and reviews.
  • Resolves work discrepancies to ensure compliance with contract requirements.
  • Interfaces with the Contractor's Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative.
  • Prepares written and oral reports for contractor management and Government representatives.
  • Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.

Requirements:

  • Six or more years of demonstrated experience as an IT Desktop Manager.
  • Strong oral and written communication skills.
  • Knowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices.
  • ITIL Foundations or higher certification.
  • Experience supporting and interfacing with senior executive stakeholders.
  • Experience working in a customer service role.
  • Experience working with SLAs.
  • Experience as a Desktop Architect.
  • Experience with Desktop Engineering management.
  • Asset/Inventory Management experience.
  • Access Management experience.
  • Workstation Refresh Management experience.
  • Workstation Security Management experience.
  • Experience with ITSM tools such as ServiceNow or equivalent.
  • Experience with Automatic Call Distribution Systems.
  • Release Management experience.

About INTER-OP

INTER-OP provides a diverse range of support services to federal and corporate clients. We are a veteran owned company that is dedicated to providing an excellent service to our clients as well as an outstanding work experience for our employees. We are proud to be an Equal Opportunity Employer and we value diversity in our workforce.

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