INTER-OP
  • Alexandria, VA, USA
  • Full Time

Medical / Dental / Vision


Position: Operations Manager

Type: Full Time

Location: Alexandria, VA


Summary

INTER-OP is currently seeking an Operations Manager to provide management for a program that will provide support services to the National Science Foundation in northern Virginia. The ideal candidate will have experience working in support of the National Science Foundation and interfacing with government personnel to ensure conformance to work standards. The Operations Manager will be responsible for management and oversight of the Service Desk Operations supporting a centralized service desk for NSFs Information Technology services. This includes support of customers requesting support for desktop, infrastructure, business applications, and information security.


Requirements (education/experience/certifications)

  • Directs the completion of tasks within estimated timeframes and budget constraints.
  • Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed.
  • Enforces work standards and reviews.
  • Resolves work discrepancies to ensure compliance with contract requirements.
  • Interfaces with the Contractor's Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative.
  • Prepares written and oral reports for contractor management and Government representatives.
  • Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.

Requirements:

  • Seven or more years of demonstrated experience as an IT Operations Manager.
  • Strong oral and written communication skills.
  • Knowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices.
  • ITIL Foundations or higher certification.
  • Experience supporting and interfacing with senior executive stakeholders.
  • Experience working in a customer service role.
  • Experience working with SLAs.
  • Strong time management and communication skills.
  • Ability to adapt and prioritize work independently in a dynamic environment.
  • Strong interpersonal and presentation skills.
  • Experience with supporting high priority tickets.
  • Experience with ITSM tools such as ServiceNow or equivalent.
  • Experience with desktop environment, local area networks, telephony, voice, mobile phones and apps, and/or video.
  • Experience with Automated Call Distribution systems.
  • Bachelor's Degree in an IT-related field.
  • Six or more years of experience managing operations of an enterprise program

About INTER-OP

INTER-OP provides a diverse range of support services to federal and corporate clients. We are a veteran owned company that is dedicated to providing an excellent service to our clients as well as an outstanding work experience for our employees. We are proud to be an Equal Opportunity Employer and we value diversity in our workforce.

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