• Fort Lee, VA, USA
  • Full Time

Medical / Dental / Vision / 401K

Position: Help Desk Administrator

Type: Full Time

Location: Fort Lee, VA

Specific Responsibilities:

  • Receive customer support service requests for assistance from Kenner Army Health Clinic (KAHC)customers.
  • Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
  • Install, configure, and troubleshoot common Network Protocols at KAHC, to include, but not be limited to, TCP/IP and wireless protocols.
  • Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software.
  • Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanner, FAXs and other software and peripherals
  • Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.
  • Perform all other Desktop support operational tasks requested that are specific to the environment to which they are assigned.
  • Keep a current inventory of all equipment removed from service and all replacement equipment.
  • Setup and maintain Active Directory account restrictions and user rights.
  • Ensure password controls and procedures are followed.
  • Create user accounts, allocates drive space, and establishes drive connections.
  • Coordinate with other site administrators to transfer accounts for personnel changing duty stations.

Requirements (education/experience/certifications):

  • Must have an Associate Degree in Information Systems/Computer Science or technically related degree, or three years of technically related field experience in desktop support or network administration.
  • Must have a 'SECRET' security clearance.
  • Must have a current DoD 8570.1-M IAT Level II certification (ie CompTIA Security+)
  • Must have a minimum of two years of client support in a Microsoft Windows based environment.
  • Experienced in all facets of workstation maintenance and support.
  • Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction.
  • Possess a working technical knowledge of products in use at Ft. Lee, including, but not limited to, SCCM, Remedy, and Microsoft Active Directory.
  • Familiar and competent working with the following: Active Directory Services, Dynamic Host Configuration Protocol (DHCP), TCP/IP, Windows Office, Windows XP, Windows 7, and Active Directory Utility tools.
  • Ability to adapt to changing work efforts, manage impact of shifting priorities, and resolve technical issues as they occur.
  • Excellent verbal and written communication.


INTER-OP provides a diverse range of support services to both government and corporate clients. We are a veteran owned company that is dedicated to providing an extremely high level of service to our clients as well as an outstanding work experience for our employees. We are proud to be an Equal Opportunity Employer and we value diversity in our workforce.

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